Terms & Conditions


Thank you for visiting FeiLiuFineJewellery.com. Please read the following information carefully before using the site. The use of and access to the site are governed by these legal Terms and Conditions.

Your use of the site is subject to the following Terms and Conditions. The fact of using the site implies that you agree to comply with and be bound by these Terms & Conditions, the confidentiality rules and online selling conditions when you make a purchase.

Fei Liu Fine Jewellery, from time to time, may modify or make changes to these Terms and Conditions at its complete discretion. The fact of using the site after said modifications implies that you agree to comply with and be bound by these modified Terms and Conditions.

Please read the Terms and Conditions regularly. If you do not agree to any of the Terms and Conditions or modified Terms and Conditions, then you must stop using the site immediately.

In particular, we draw your attention to our policies relating to the terms of purchase and our Privacy Policy. If you are under 18, you must let your parent or guardian know about Fei Liu Fine Jewellery’s Privacy Policy before you register to use this Site or any of this Site’s services.


We reserve the right to change any advertised price; although this doesn’t happen very often we do sometimes have to change the price of our jewellery according to fluctuating gold and silver prices. Also, we sometimes like to have promotions and giveaways to treat our valuable customers from time to time.

Due to the nature of the internet and the resolution at which it renders images, the products may vary slightly in colour from the images displayed on www.feiliufinejewellery.com. Rest assured our jewellery looks even better in real life and we are confident that you will be delighted with your purchase. Also, the natural characteristics of stones will mean that each stone may slightly differ in hue.


  • Are only valid for orders placed online at FeiLiuFineJewellery.com.
  • They entitle you, at the time of ordering, to a saving on a new order placed with FeiLiuFineJewellery.com.
  • Are only valid on specific products – while stocks last – and may be withdrawn at any time.
  • Only one promotion code can be used per order, unless otherwise stated.
  • Promotion codes are not valid in conjunction with any other promotion or offer.
  • Are not valid on sale items or other discounted items, unless otherwise stated.
  • Cannot be exchanged for cash, or any part thereof.
  • The value of the promotional code cannot be used against the shipping fee, unless the promotional code specifically offers free shipping.
  • Not applicable in store.


  • This giveaway is only applicable when your make a purchase with FeiLiuFineJewellery.com or at selected stores, which are partaking in this giveaway.
  • Fei Liu Fine Jewellery shall have the right, at its sole discretion and at any time, to change or modify these terms and conditions, such change shall be effective immediately upon posting to this webpage.
  • Fei Liu Fine Jewellery also reserves the right to cancel the competition if circumstances arise outside of its control.


You may cancel your order via email if your goods have not been despatched, if your goods have been despatched then please refer to our Delivery and Returns policy.


Who we are

FeiLiuFineJewellery.com is the Brand Website owned and run by Fei Liu Fine Jewellery Ltd (‘We’, ‘Us’, ‘Our’). We are committed to ensure our customers’ (‘You’, ‘Your’) privacy is protected at all times and have taken steps to keep any information collected through the Website secure.

Cookie Policy

FeiLiuFineJewellery.com use cookies to help us give you the best experience on our website. Our cookies have now been set in your browser, and we’ll assume you’re happy with this if you keep using our website. These cookies are anonymous and do not collect or hold personal information.

If you continue to use our website without changing your browser-based cookie settings, we will assume you are happy for us to store our cookies on your device. By using our website, you are giving your consent for the deployment of our cookies.

We have provided this privacy policy to explain the collection and use of information captured on our website. Please read this Privacy Statement carefully as once you use the Fei Liu website you will be deemed to have read and accepted this statement. This statement is also governed by our Terms and Conditions.

If you choose to block our cookies, some of the functionality of the website will not be available and this may adversely affect the performance and experience of the site.

If at any time we change the cookies, we will make sure you are aware by updating this policy. We recommend you re-visit this policy from time to time to ensure you remain up to date.

Please read the rest of this policy for information on the types and uses of cookies, and for a detailed description of the cookies we use.

What is a cookie?

A cookie is a small text file that is created and stored on your web browsing device by a website (or certain functional elements of a website).

Only the website (or function) that created the cookie can retrieve or read the contents within it. When you re-visit a website that uses cookies, it will check for its cookies on your device and read the information within them. Depending on the purpose of the cookie, the website will usually use that information to ‘tailor’ itself to suit you.

Each cookie contains anonymous information (typically a unique identifier, the website name, and some digits and numbers), and is specific to your web browser.

Cookies can be used for a wide variety of tasks, such as storing your website preferences, enhancing navigation between pages and improving your user experience. Cookies help make the interaction between you and the website simpler, smoother and more intuitive.

Without cookies or similar technologies, websites would not easily be able to ‘remember’ who has previously visited them – logging into a website or adding items to a shopping basket would be much more complicated.

The table below describes the cookies we use in more detail:

Cookie Name Purpose More information
Google Analytics _utma These persistent cookies are used to collect information about how visitors use our site including the number of visitors to the site, where the visitors have come to the site from, and the pages on this site that are visited. We use the information to compile reports and to help us improve the site. The persistent cookies collect information in an anonymous form and do not identify people but are defined by a particular computer and internet browser. No personal data is collected by this cookie. For more information about Google Analytics cookies, please visit the site: http://code.google.com

Information will only be used when necessary and will only be available to those who need to see it.

Further information

The Information Commissioner’s Office (ICO) is responsible for monitoring and enforcing the EU cookie regulations. The ICO website features a guide to the directive and various aspects of cookies.

The All About Cookies website is a free resource for marketers and consumers which explains what cookies are and how they are used.

Mailing lists

As part of the registration process for our bimonthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about exciting news; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We do not rent or trade email lists with other organisations and businesses.

We use a third-party provider, SendinBlue, to deliver our newsletter. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see SendinBlue’s privacy policy. You can unsubscribe to general mailings at any time by clicking the unsubscribe link at the bottom of any of our emails.

Ticketing Data

When you make a purchase with us, or add an item to your basket after registration, your name, address, email and contact number will be stored in our system. Please be assured that we do not share your personal details with any other company.

Access to your personal information

You are entitled to view, amend or delete the personal information that we hold. Please email your requests via our contact form.

Changes to this Privacy Notice

This Privacy Notice was last reviewed October, 2018.

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