Who Are We?
What Personal Data We We Collection and Why?
While you visit our site, we will track:
- Products you’ve viewed: we will use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we will use this for purposes like estimating taxes and shipping
- Shipping address: we will ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
When you purchase from us, we will ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:
- Send you information about your account and order
- Respond to your requests, including refunds and complaints
- Process payments and prevent fraud
- Set up your account for our store
- Comply with any legal obligations we have, such as calculating taxes
- Improve our store offerings
- Send you marketing messages, if you choose to receive them
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.
We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.
We will also store comments or reviews if you choose to leave them.
Who On Our Team Has Access?
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:
- Order information like what was purchased, when it was purchased and where it should be sent, and
- Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfil orders, process refunds and support you.
What Do We Share With Others?
What Are Your Data Protection Rights?
Our Company would like to make sure that you are fully aware of all of your data protection rights. Every user is entitled to the following:
The right to access – you have the right to request Our Company for copies of your personal data.
The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete information you believe is incomplete.
The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.
If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.
A cookie is a small text file that is created and stored on your web browsing device by a website (or certain functional elements of a website).
Each cookie contains anonymous information (typically a unique identifier, the website name, and some digits and numbers), and is specific to your web browser.
Cookies can be used for a wide variety of tasks, such as storing your website preferences, enhancing navigation between pages and improving your user experience. Cookies help make the interaction between you and the website simpler, smoother and more intuitive.
Without cookies or similar technologies, websites would not easily be able to ‘remember’ who has previously visited them – logging in to a website or adding items to a shopping basket would be much more complicated.
Information will only be used when necessary and will only be available to those who need to see it.
We also use other technologies on our Website which allow us and Third-Party Providers to offer you a more personalized and engaged web experience, e.g. by offering you advertisements on your social media channels that are more relevant to you or by allowing you to share your experiences on our Website via social media. We, therefore, use the following technologies:
Facebook pixels. Facebook pixels are small pieces of software and are nearly invisible pixel-sized “dots” on our Website which create a link between your visit to our Website and Facebook. When the pixel loads, Facebook places a so-called “fr”-cookie on your computer, which helps Facebook to provide you with more personalized advertisements but also to measure and improve advertisements. This cookie has a lifespan of 90 days. More information on Facebook cookies can be found here: https://www.facebook.com/policies/cookies/. Please note that when the “fr”-cookie is placed, Facebook is able to follow your surfing behaviour across other websites that have implemented a Facebook pixel or Facebook social plug-in.
How to Contact Us?
Email us: email@example.com
How to Contact the Appropriate Authority
Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office.