At Fei Liu Fine Jewellery, we take great pride in the quality and craftsmanship of our jewellery. Our guarantee and repair service is designed to give you confidence and peace of mind with every purchase.
The following terms outline the guarantee coverage and repair services available for jewellery purchased from FeiLiuFineJewellery.com.
Guarantee Coverage
1. Guarantee Period
All Fei Liu Fine Jewellery pieces are covered by a 12-month guarantee from the original date of purchase, as stated on your proof of purchase.
2. What the Guarantee Covers
Our guarantee covers manufacturing faults in materials and workmanship that arise under normal wear during the guarantee period.
3. What the Guarantee Does Not Cover
The guarantee does not apply to:
- Loss or theft of the item
- Damage caused by accidents, misuse, or negligence
- Damage resulting from unauthorised repairs, alterations, or modifications
- Natural wear and tear, including scratches, tarnishing, fading, or stone wear
- Complimentary gifts or promotional giveaway items
4. Proof of Purchase
A valid proof of purchase is required to make a guarantee claim. If the item was received as a gift, please ensure the recipient has access to the original proof of purchase.
Please note: the guarantee provides a repair or replacement service only and does not include refunds.
Repair Services
1. Out-of-Guarantee Repairs
We offer professional repair services for items that fall outside the guarantee period or are otherwise not eligible for guarantee coverage.
2. Repair Assessment & Costs
Repair costs are assessed on a case-by-case basis, depending on the nature of the repair and the condition of the item. A repair estimate will be provided for approval before any work is carried out.
3. Repair Charges
Repair services are subject to a separate fee, which may include labour, materials, and shipping costs.
4. Sending Items for Repair
When returning jewellery for repair, please ensure items are securely packaged to prevent damage in transit. We recommend using a trackable and insured delivery service.
Guarantee & Repair Process
1. Initiating a Request
If your jewellery requires a repair service, please contact the authorised Fei Liu Fine Jewellery retailer where the item was purchased.
If you purchased directly from our website, you may contact Fei Liu Fine Jewellery directly via our Contact Page.
2. Assessment
You will be asked to provide your proof of purchase and any relevant details to begin the assessment process. All guarantee and repair requests are subject to inspection and verification by our team or authorised partners.
3. Resolution
- Eligible guarantee claims will be repaired or replaced at our discretion
- Out-of-guarantee repairs will only proceed once the repair estimate has been approved and payment received
General Terms
- Guarantee and repair services are available to the original purchaser only and are non-transferable
- Any servicing, repair, or alteration carried out by an unauthorised third party will void the guarantee
- Fei Liu Fine Jewellery reserves the right to amend or withdraw its guarantee and repair services at any time
- These terms are governed by the laws of England and Wales
Need Assistance?
If you have any questions or require further support regarding our Guarantee & Repair services, please don’t hesitate to contact us. Our team will be happy to assist.