FAQs

FAQs


HOW DO I KNOW MY SIZE?
If you’re looking for your ring size, you can use our size guide. In addition to this, each product has a description with the specific product measurements and chain length for bracelets and necklaces.
WHERE CAN I BUT AN ITEM I HAVE SEEN ONLINE OR IN A MAGAZINE?
Right here on the website is the best place. If you’re having trouble finding it, then just let us know via email
HOW CAN I HAVE MY EMAIL REMOVED FROM YOUR MAILING LIST?
On the bottom of every email we send there is a button that says ‘unsubscribe’. If you click this, you will be removed from receiving future messages from Fei Liu Fine Jewellery. Alternatively, you can email us with your details and we can do this for you.
HOW DO I PLACE AN ORDER?
When you’ve found the items you want to buy, select the material and size (if required) and click on the ‘ADD TO BAG’ button. This will automatically put the item in your basket. You can see how many items are in your bag and edit them at any time by going to the bag icon in the top right hand corner. If you’re happy with the items in your shopping bag, click ‘CHECKOUT’ button to complete your order. Once the order has been placed you will receive a confirmation email to the email address you registered on with the details of your order. If you do not receive, please check your junk mail before emailing us on online@feiliu.co.uk to request your confirmation to be confirmed and resent.
WHAT DO I DO IF THERE IS A PROBLEM WITH MY ORDER?
Our Customer service team is here to help out as quickly as possible if there is a problem with your order. Telephone calls and emails will be answered during our office hours Monday to Friday, 9am-5pm – our contact details are here.
WHAT PAYMENT METHODS DOES FEI LIU FINE JEWELLERY ACCEPT?
We accept American Express, Visa, Visa Debit, Visa Electron, Mastercard, Maestro, Carte Bancaire (France) and PayPal.
CAN I ADD / AMEND MY ORDER?
Yes, if you contact us within an hour of placing the order it may be possible to amend your order. If it’s regarding changing the delivery address we would suggest ringing us or emailing straight away. However, if you require adding another item to your order, we suggest placing a separate order and then informing us so we can match up your orders.
HOW LONG WILL MY PARCEL TAKE TO ARRIVE?
UK delivery: From date of received payment we aim to despatch within 3-5 workings, via Royal Mail Special 1pm.

Europe: 3-5 working days

Worldwide: 5-7 working days

HOW DO I TAKE CARE OF MY JEWELLERY?
We advise you to always place your jewellery in beautiful gift boxes provided. For more information, please refer our Jewellery Care guide.
I AM INTERESTED IN PLACING A SPECIAL ORDER, HOW LONG WILL IT TAKE?
Special orders will usually take between 6-8 weeks to produce, depending on the design, so we can source the perfect stones and hand make the jewellery for you.

If you have any enquiries for the special order you would like to place, please contact us by phone +44 (0)121 233 1299 Monday to Friday 9am-5pm GMT, or via email on online@feiliu.co.uk

YOUR SILVER PRODUCTS MENTION 8 HEARTS AND 8 ARROWS CZ, WHAT DOES THIS MEAN?
8 hearts or 8 arrows refers to the diamond cut quality. Our cubic zirconia are cut with 28 extra facets to give our jewellery that extra sparkle.

 

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