If any item a customer receives does not meet satisfaction, it may be returned or exchanged within 14 days from the invoice date. A written notice must be given before the return of any items; this can be done via our contact form. All items must be returned unworn in their original packaging with proof of purchase and sent via a trackable method. Fei Liu Fine Jewellery will not be responsible for any parcels lost in transit. Please complete and include the returns form so we can process your request swiftly. If you have any enquiries regarding returns, please call our office +44 (0)121 233 1299 (Mon-Fri, 9am-5pm) or email us at online@feiliufinejewellery.com.

On the rare occasions that items are damaged upon receipt, customers should notify us (by phone or email) on the same day if they wish to return it. We strongly advise all customers to check their purchase thoroughly upon delivery before disposing of the invoice or any original packaging.

Postage for return items will have to be paid for by the customer. Once we have received the return, the items will be inspected thoroughly, and any damage caused by the customer through wear and tear will not be accepted as faulty.

Goods finished in accordance with customer specifications or goods which have been clearly tailored to the personal requirements of the customer (i.e. engraved items) are non-returnable. All engraved items of jewellery are specifically for final sale and have been engraved according to customer specifications. Fei Liu Fine Jewellery is not liable for errors that are the result of customer instructions or specifications.

The following items are non-refundable:

• Earrings (for hygiene reasons);
• Tailor-made item, including bespoke and engraved;
• Jewellery which was not purchased and acquired through giveaways and competitions.

Note, that we cannot process a return without the completion of a returns form.

Send returns to:
Fei Liu Fine Jewellery Ltd
303 The Argent Centre
60 Frederick Street
Birmingham
B1 3HS