At Fei Liu Fine Jewellery, we strive to provide a seamless and efficient delivery experience for our valued customers. Please take a moment to review our delivery policy to ensure you are well-informed about the process.
1. Delivery Time:
We aim to dispatch all orders placed by 1pm within 3-5 business days from the date of purchase. Estimated delivery times vary based on your location and chosen delivery method. Please note that during peak seasons or promotional periods, delivery times may be slightly longer.
2. Stock Availability:
Product availability is subject to change. While we strive to maintain accurate stock levels on our website, there might be instances where an item you ordered becomes temporarily out of stock. In such cases, we will notify you promptly and provide options to either wait for the item to be back in stock or offer an alternative product.
3. Delivery Methods and Times:
All orders are delivered by Royal Mail or their approved partners. We offer a couple of delivery options to suit your needs. Delivery times may vary based on your location and the chosen delivery method. Estimated delivery times are as follows:
- Free Standard Domestic: 3-5 business days
- Express Domestic Delivery: 1-2 business days
- International Tracked Delivery: 6-10 business days
4. Customs Fees:
Please note that any customs fees or import duties that may be applied when your order reaches your country are not included in the purchase price or shipping cost. We do not handle these fees, as they are determined by your local customs regulations. It is your responsibility to be aware of and manage any additional fees that may arise.
5. Delivery Address:
Kindly ensure that you provide accurate and complete delivery address details during the checkout process. We cannot be held responsible for any delivery issues arising from incorrect or incomplete addresses.
If incomplete details are submitted, we will attempt to contact you before anything is dispatched. Items on special order may take longer. You may verify the status of your order and shipment by logging into your account or contacting email@example.com.
For any queries regarding an order please contact the office. If any Fei Liu Fine Jewellery item you receive is not to your satisfaction you may return it for refund, credit or exchange within 14 days from the invoice date. Returned items must be unworn, not damaged and in a good condition.
Returns & Exchange Policy
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can initiate a return or exchange within 14 days of receiving your items. Please review the following guidelines:
1. Condition of Items:
Returned items must be unused, in their original packaging, and in the same condition as when you received them. We reserve the right to refuse returns if the items do not meet these criteria.
2. Return Process:
To initiate a return or exchange, please contact us at firstname.lastname@example.org. We will guide you through the return process and provide you with a return form.
3. Return Shipping:
The cost of return shipping will be your responsibility unless the return is due to a mistake on our part (e.g., wrong item shipped or item arrived damaged). We recommend using a trackable shipping method for returns.
4. Refunds and Exchanges:
Once we receive your returned items and they are inspected, we will process your refund or exchange. Refunds will be issued to the original payment method. Exchanges will be processed based on the availability of the desired items.
Please note that the following items may not be eligible for returns or exchanges unless they are defective or damaged upon arrival.
- Personalised or custom-made items
- Giveaway items
- Gift with purchase items
For any further assistance or enquiries regarding our Delivery and Returns Policy, please don’t hesitate to contact us.